A: Our low wholesale MOQ for our fragrance oils is £800 for UK based order.

Payment are accepted by bank tranfer/wire payment. Payment must be cleared to our account before we can process the order, so please allow time for your bank to process the payment transfer (which can differ from bank to bank).

* We accept up to 50 liters per order. If you need more volume, please place two separate orders.

A: Orders are processed after payment is received.

Estimated processing and shipping, after payment, is around 3-5 weeks (esimated).

We keep you notified and updated once the documents are completed and the order is shipped to you.

Shipping fragrance oils is complex with a lot of documentations and restrictions. Shipping via our fulfillent service in UAE allows for more international destinations.

A: We offer 5ml random small samples of the oils, packed in 10ml roller bottles. You can order 2 or 3 samples from the samples page (see footer or menu section).

All samples are random selection.

Due to platform limitations, we have to process orders manually for samples.

1. Email us your choice of sample packs

2. Provde your full address for shipping estimate

3. You will receive a payment link for credit card payment.

4. Once paid, the order is processed and tracking details email to you.

A: For all UK based orders we accept online payments by Pay by Bank.

For international (non-UK) buyers, we offer the option of payment through bank transfers/direct transfer towards pro-forma invoice. Select "bank transfer" on checkout. A pro-forma invoice is issued after the checkout process is completed.

A: A&O is a supplier of perfume raw materials (perfume oils). We do not offer full-service contract manufacturing.

We do not manufacture, formulate, or certify finished products.

Customers will be responsible for bottling, labeling, and ensuring compliance of their own products with UK/EU/International regulations.

* There are independent services that can provide the CPSR compliance documentation for final products at reasonable costs.

A: Our perfume oils currently come in 1000 ml (1 kg), in 500ml and in 250ml.

Download our PDF catalogue for our full product line:

Request our latest Catalogue

The oils are bottled in ISO heat resistant industrial aluminum bottles with tamper proof cap and seal.

A: It depends on whether you create a cologne, eau de toilette, or eau de parfum and the percentage of oils you add to alcohol.

For example, 1 litre/1kg of perfume oils (1000mg), macerated with fixative and alcohol, and filled into 100ml bottles should be able to provide you with:

ca. 100 bottles of cologne
ca. 60-80 eau de toilettes
ca. 40-50 eau de parfums

The higher the grade quality, the lower the oil concentration in alcohol.

A: A&O is a supplier of perfume raw materials (perfume oils). We do not offer full-service contract manufacturing.

We do not manufacture, formulate, or certify finished products.

Customers would be responsible for bottling, labeling, and ensuring compliance of their own products with UK/EU/International regulations.

If you require:

• Finished products manufactured under GMP
  
• Formulation, bottling, or labeling services
  
• Cosmetic Product Safety Reports (CPSR) or PIF preparation
  

You will need to engage a qualified contract manufacturer or service provider who can fulfil these legal and regulatory responsibilities.

Self-Packaging

If you want to design, fill and label your own perfumes for smaller batches, you can quite easily prepare them yourself. CPSR reports can be acquired for a reasonable cost by third-party service providers.

A: The ready-perfume blends are widely recognizable and available on the retail market. Alternatively, you can order samples from us.

A: We are raw material suppliers and, as such, do not provide full perfumery services or consultation.

Ideally, a perfumer should prepare the oils for a final product. However, for small startups, we can provide a basic mix and maceration guideline sheet along with the delivery of your order.

It's important to follow the instructions for the best results. Failure to macerate the product the correct way can alter the scent.

A 7-week minimum maceration period after blending the alcohol is required. That's what provides the maturation phase of the fragrance and the richness and silage.

A: To generate high-quality perfumes like the branded ones sold in department stores, use ethanol 96° and up (denatured ethanol B100), safe for skin contact.

Products like 'Perfumers Alcohol' (which are readily available) are poor quality chemicals and have a strong alcohol odour that ruins the scent. You should avoid these alcohol products for perfumes.

A: No, wholesale supplies do not come with returns or refunds. All orders are sold 'as-is' and are custom blended and prepared in France for each individual order.

Wholesale goods do not come with returns or refunds. Especially raw materials that are customized.

All sales are final.

A: Products are inspected by us to minimize missing items, leaks, or unforeseen mistakes. If a mistake still slips through the cracks, notify us right away within 36 hours of receiving the goods.

Generally, we offer replacements or refunds for the faulty item, provided the error is not from the logistics company (FedEx) from which you would need to request a refund. With high logistics delays and volumes, errors can be a part of real-life events, although this is very rare.

We decide on the outcome on a case-by-case basis.

A: No. Our concentrated fragrance oils are raw materials that mimic familiar olafactory note from fragrance databases.

The products are not made by, endorsed by, or in any way connected with any brand name, any trademark or its exact formulation but are generic raw materials that require preparation and manufacturing.

Perfumery is a highly sensitive art form. Retail perfumes use their own propritary way of preparing and macerating scents, and by adding fixatives, that tailor the outcome.

A: We ship the goods by FedEx, DHL or other carriers to your address depending on your location.

If you prefer you can pick them up in London, UK, at a designated collection point after the goods have been inspected and cleared for forwarding.

Let us know at the time of ordering if you want to pick the goods up. We will notify you of the date and pick-up location where the delivery is held 30-40 days after payment is cleared for your order.

*Note: Pickup points are not at our sales office, but are assigned to a fulfilment service.

A: We do not hold any stock of perfume oils at our sales office.

We do not hold any goods in any warehouse. All goods are custom-filled by our suppliers and shipped from France to the designated fulfilment services for shipping, depending on shipping zone.

A: We ship to most countries. We use different distribution points to solve complex and expensive shipping options. We will check shipping options with our manufacturer with each individual order.

NOTE:

We DO NOT accept orders from/or ship to Germany or France. Our sales license do not cover these countries.

A: Our website is our catalogue. You will find all the products and information by simply browsing our site.

You can also download the latest catalogue and product list via:

Catalogue Request

A: No, Amber&Oud offer sales of wholesale supplies. We have no full-service or manufacturing facilities, contract manufacturing or white labeling services.

We also do not provide CPSR/INCI/CPNP testing and documentation services. There are third-party providers you can use with in-house capacity to supply these services.