At Amber&Oud, we are committed to providing you with a seamless and efficient shipping experience for our wholesale fragrance raw materials. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth delivery process:

1. Shipping Carrier:

All shipments of our wholesale fragrance raw materials are processed and handled by Federal Express (FedEx). We have partnered with FedEx to ensure reliable and timely delivery of your orders.

2. Shipping Timeframe:

Orders are typically shipped to destinations approximately 30-40 days from the date of order payment. Please note that this timeframe includes the necessary processing and preparation of your order, which takes place at our supplier's facilities in France.

3. Shipping Documentation:

Federal Express (FedEx) will provide all necessary shipping documentation, including invoices and Safety Data Sheets (SDS), with your shipment. These documents will comply with international shipping regulations to ensure a smooth customs clearance process.

4. Shipping Updates:

We kindly request that customers refrain from contacting us for shipping updates or information until at least 30 days have passed from the date of order payment. Prior to this timeframe, your order will still be in the processing stage at our suppliers facilities in France. We appreciate your patience as we work diligently to prepare and ship your order to your destination.

5. Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. You will be provided with the shipping cost at the time of checkout. Please note that any applicable customs duties or taxes are the responsibility of the recipient upon arrival and may vary depending on your location.

6. Shipping Address:

Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

7. International Shipping:

We offer international shipping to select countries. If you are placing an international order, please be aware of any import regulations or restrictions in your country, as it is your responsibility to ensure compliance.

8. Shipping Delays:

While we make every effort to meet our estimated shipping timeframe of around 30-40 days, there may be occasional delays due to unforeseen circumstances, such as supplier shortages, customs inspections or transportation issues. We will do our best to keep you informed of any significant delays that may affect your order.

9. Order Tracking:

Once your order has been shipped, you will receive a FedEx tracking number via email, allowing you to monitor the progress of your shipment until it reaches its destination.

If you have any questions or concerns regarding our shipping policy or require further assistance, please do not hesitate to contact our Customer Service team at

Amouage, Annick Goutal, Arabian Oud, Armani, Atelier Cologne, Atkinsons, Boadicea the Victorious, Bond No 9, Boucheron, Bottega Veneta, Byredo, Carolina Herrera, Cartier, Chopard, Clive Christian, Creed, Davidoff, Dior, Diptyque, Dolce & Gabbana, Elie Saab, Escentric Molecules, Estée Lauder, Ex Nihilo, Floraiku, Floris, Fragrance Du Bois, Frédéric Malle, Giorgio Armani, Guerlain, Hermes, Initio Parfums, Jean Paul Gaultier, Jimmy Choo, Jo Loves, Jo Malone London, Kilian, Lancôme, Le Labo, Lush, M.Micallef, Maison Francis Kurkdjian, Maison Margiela, Mancera, MEMO, Miller Harris, Montale, Narciso Rodriguez, Nishane, Nasomatto, Paco Rabanne, Parfums de Marly, Penhaligons, Prada, Ralph Lauren, Robert Piquet, Roja Parfums, Serge Lutens, Sospiro, Tauer Perfumes, Thameen, Thierry Mugler, Tiziana Terenzi, Tom Ford, Trussardi, Valentino, Van Cleef & Arpels, Versace, Xerjoff